Refund policy

🔁 Returns & Refunds

• Custom Items: Due to the personalized nature of my products, custom orders are non-refundable unless there’s a mistake on my end.
• Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact me within 3 days of delivery with photos at JAGJustHerCrafts@gmail.com. I’ll make it right.
• Cancellations: Orders may be canceled within 24 hours of purchase unless production has already begun.
• Lost Packages: Once a package is marked “Delivered” by USPS/UPS, I’m unable to issue refunds for lost or stolen items. Please double-check with neighbors or your local post office.
• If tracking shows “In Transit” or “Delayed,” please allow 7-10 business days for the carrier to resolve the delay.
• If USPS/UPS officially marks your package as “Lost,” I’m happy to send a replacement at no cost. A Missing Mail Search may be required before a replacement is issued.
• Because most items are pressed-to-order, returns are not accepted unless the item arrives damaged or incorrect.